Privacy Policy

At Saha Glamore, we are committed to protecting the privacy and security of our customers’ personal information. This policy explains what information we collect, how we use it, and your rights concerning that information.

1. Information We Collect

  • Personal Identifiers: Name, email address, phone number, and shipping/billing address.
  • Transactional Data: Products purchased, date of purchase, and payment status.
  • Payment Information: Payment details are securely processed by our third-party payment gateways (e.g., Stripe, PayPal) and are not stored on our servers.
  • Usage Data: IP address, browser type, referring pages, and interaction with our website (collected via cookies and analytics).

2. How We Use Your Information

  • To process and fulfill your orders, including shipping and handling.
  • To communicate with you regarding your order status, customer service inquiries, and returns.
  • To improve our product offerings and website experience.
  • For marketing and promotional communications, only if you explicitly opt-in to our mailing list.

3. Sharing Your Information

  • Service Providers: We share necessary data (e.g., name and address) with third parties like shipping carriers (e.g., FedEx, USPS) and payment processors.
  • Legal Compliance: We may disclose information if legally required to do so by governmental authorities.

4. Your Rights

You have the right to access, correct, or request the deletion of your personal data held by us. Please contact us at sahaglamore@gmail.com to submit a request.

Terms of Service

Welcome to Saha Glamore! These Terms of Service (“Terms”) govern your use of the Saha Glamore website and the purchase of any products offered herein. By accessing or using our website, you agree to be bound by these Terms.

1. Product Disclaimer

  • Accuracy: We strive for the utmost accuracy in product descriptions, images, and pricing. However, colors displayed may vary slightly due to monitor settings. All product information is subject to change without prior notice.
  • Usage: Our products (makeup, skincare, personal care) are designed for cosmetic use. Saha Glamore is not liable for any adverse reactions, allergies, or injury resulting from the improper use or application of any product sold on this site. Please review ingredient lists carefully.

2. Online Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.

3. Intellectual Property

All content on this site, including text, graphics, logos, images, product names, and digital downloads, is the property of Saha Glamore or its content suppliers and is protected by international copyright laws.

4. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Pakistan.

Shipping Policy

1. Order Processing Time

All orders placed are subject to a 3-5 business day processing period before shipment. This period allows us to verify the order, perform quality checks, and package your items carefully. Processing time does not include weekend or holiday days.

2. Shipping Rates & Delivery Estimates

Shipping Method Estimated Transit Time (After Processing) Details
Standard Domestic 5-7 Business Days Reliable tracked service.

Note: Delivery times are estimates only. Saha Glamore is not responsible for carrier delays.

3. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Return & Refund Policy

1. Eligibility Window

We accept returns initiated within 14 days of the delivery date. Items must meet the conditions below.

2. Hygiene and Condition (Strictly Enforced)

  • Beauty/Skincare Products: Only items that are unused, unopened, and sealed in their original packaging are eligible for return. Opened, used, or tested products cannot be accepted for refund or exchange.
  • Bags/Jewellery: Must be returned unused, undamaged, and with all original tags and packaging intact.
  • Non-Returnable Items: Sale items, gift cards, and items marked as final sale.

3. How to Initiate a Return

  1. Contact us via email at sahaglamore@gmail.com with your Order Number and the reason for the return.
  2. Wait for our team to issue a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package the item securely and ship it back. Customers are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Contact Saha Glamore

We are here to help you with any questions about our products, orders, or services.

Customer Support

Email: sahaglamore@gmail.com

Phone: 0318-7933997 (Monday – Friday, 9:00 AM – 5:00 PM)